Refund policy
RETURN & REFUND POLICY
QUALITY GUARANTEE (30 DAYS)
If you receive an item with manufacturing defects:
• Loose posts, missing stones, faulty clasps, or welding issues
• Material defects
• Damage during shipping → FREE replacement or full refund (we cover return shipping)
CHANGED YOUR MIND? (14 DAYS)
We accept returns within 14 days if:
• Item is unworn and undamaged
• Original packaging intact
• No signs of use → Refund issued (minus original shipping fee) → Customer pays return shipping REFUND PROCESS:
- 1. Contact us for return authorization 2. Ship item back (customer pays shipping) 3. We inspect upon receipt (2-3 business days) 4. Refund processed within 3-5 business days 5. Refund to original payment method
⚠️ IMPORTANT: Refund issued AFTER we receive and approve the return. ITEMS WITH SIGNS OF WEAR:
If returned items show signs of use, we offer:
• Option 1: Return item to you (you pay shipping)
• Option 2: Partial refund (70-80% for minor wear, 50-60% for obvious use)
• Option 3: Store credit (slightly higher than partial refund)
NOT ELIGIBLE FOR RETURN: • Worn or damaged items • After 14 days • Custom/personalized orders (unless defective) ---
COMPLIMENTARY REPAIR SERVICE We offer ONE FREE repair per item:
• All materials - FREE
• All labor - FREE
• Customer pays round-trip shipping only CONDITIONS:
• Covers normal wear or accidental damage
• Does not cover severe intentional damage
• Limited to ONE free repair per item
Additional repairs available at cost REPAIR PROCESS:
- Send us photos of damage first
- 2. We'll prepare materials during shipping transit
- Inform us when you ship (no rush service)
- We'll notify you when shipped back We stand behind our handcrafted quality. ❤️ Questions? Contact us before purchasing!